Donation Refund Policy

If you made an error in your donation or you change your mind about your donation, we will honor your request for a refund if your request is made within seven days of the date of your donation. All donations are final after seven days.

To request a refund, please complete the form below. Refunds are processed and returned using the original method of payment unless you paid in cash, in which case your donation will be refunded via check. If you made your donation by credit card, your refund will be credited to the same credit card.

We regret that we are unable to return or repay in-kind donations, including gift and prepaid cards.

Need Help?

If you need help right away, our 24/7 hotline provides support and referrals to services in the Washington DC metro area.
Call 1-800-SAY-TEEN or text “TEENHELP” to 855-11

Your Impact

We make every dollar count. The direct support of young people, their families and their communities, is our first priority. Here are examples of how your donation may be used.

$20,000

  • Three high school students experiencing homelessness receive a full year of rental assistance and support services so they can remain in school and graduate with their class.

$1,000

  • One teenager receives a safe haven, warm bed, food, and round-the-clock support for five nights at Second Story for Teens in Crisis, or
  • Eight months of therapy for a young woman in the Second Story for Young Mothers program.

$500

  • One teen receives daily counseling during a three-week stay at Second Story for Teens in Crisis, or
  • Twenty counseling sessions for the children and teens who are at-risk and participating in our after-school programs.

$100

  • Three teens receive a therapy session at Second Story for Teens in Crisis, or
  • Two weeks of food for a young mother and her child at Second Story for Young Mothers.

Thank you for your support!